Live Service Manager

通过帮助交付一些英国最重要的#tech4good项目来改变和推进你的职业生涯, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work^® 您将体验到一个充满活力和培育的环境，奖励主动性和灵活性，并享受根据自己的愿望量身定制的职业道路.

About Us

我们成立于1992年，是一家成功的、不断成长的国际数字化转型咨询公司. 我们为支持大规模数字化转型的创新平台和服务提供多项女王奖. Our digital, 数据和技术解决方案被全球公认的公共和私营部门品牌在包括民防在内的各个领域运营, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

Live Service Manager Position

As a Live Service Manager at Informed you will:

• Lead multi-disciplined, 支持国家和关键业务数字服务的敏捷服务运营团队.
• 负责云原生数字服务的端到端支持和持续改进.
• 在满足服务水平协议的同时提供出色的客户体验, Key Performance Indicators, and delivering contractual obligations.
• Be a focal point for our client and internal teams, 建立有效的工作关系，始终保持自信, transparent, collaborative, and commercially aware way.
• 充当高优先级事件、问题和异常的升级点.
• 确保流程和程序的建立和遵循，以有效地确保安全, maintain, and continuously improve services.
• Work with Delivery Managers to define, plan, and transition large, 将复杂的服务改进和技术变化转化为实时服务操作.
• Provide calm, clear, collaborative, 亲自领导和管理，以确保服务的提供和最大限度地提高整体质量, velocity while supporting the career development of practitioners.
• 定义并嵌入支持服务运营规程持续发展的最佳实践，并成为“一个团队”DevOps文化的拥护者.

Requirements

• 具有支持关键业务服务的高级领导或管理职位的经验, systems and/or infrastructure, with responsibility for meeting Service Level Agreements, Key Performance Indicators, and contractual obligations.
• 具有支持整合多个组织和系统的数字服务的经验. 有政府数码服务(GDS)标准经验者优先.
• 具有与包括软件开发人员在内的多学科团队合作的经验, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment.
• 优秀的口头和书面沟通能力，能够用简单的术语向所有级别的利益相关者表达复杂的概念, up to Director level.
• 愿意分享知识并指导更多的初级团队成员.
• 对使用敏捷方法(Scrum等)持续改进服务有深刻理解.
• A willingness to travel and work onsite if required.
• IT、计算机科学或商业信息系统专业2:1以上学历.
• 能够在压力下工作，在短时间内完成工作，在快节奏和敏捷的环境中有清晰的优先感.
• Excellent work planning capabilities and time management skills.
• Ability to balance conflicting deadlines and priorities.
• A meticulous attention to detail.
• Punctuality, reliability, and a clear commitment to your role.

Other Information

Benefits

我们的福利待遇与极具竞争力的薪水和良好的工作环境相辅相成. 我们认为，我们的员工应该通过全面和灵活的福利范围来适当奖励他们对我们业务持续成功的承诺.

These can include:

• InformedACADEMY^© -我们通过屡获殊荣的个人和专业发展计划，提供良好的职业发展机会, including support with professional certifications.
• 行业领先的健康和福利计划-我们与多个健康支持功能合作，以满足每个人的需求, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Weekly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• 慷慨的转介方案，不限制转介的数量

*Qualifying period applies

Culture

我们为培养多元化、包容、奖励和平等的职场文化而感到自豪.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. 我们以帮助客户加速和降低数字业务变革的风险而自豪，这样我们就可以合作和共同设计世界一流的数字服务，解决复杂的业务和安全关键问题, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, 以及我们所在社区的经济发展目标.

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. 我们的成功依赖于营造一个创造和合作的环境，为我们的员工带来巨大的成果, our clients, and our partners.